Privacy Policy

At Knots & Co, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013.

1. Information We Collect

We may collect and process the following personal information:

• Full name

• Email address

• Contact number

• Delivery and billing address

• Payment details (processed securely via third-party gateways)

• Browsing data (via cookies and analytics tools)

This information is collected when you:

• Place an order on our website

• Create an account

• Subscribe to our newsletter

• Contact us or submit a query

• Browse our website (via cookies and analytics)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your orders and account

• Improve our products, services, and user experience

• Send you relevant marketing communications (if you opt-in)

• Comply with legal and tax obligations

3. Sharing Your Information

We will never sell your personal information.

We may share your data with:

• Payment gateways and service providers to complete your order

• Courier and delivery companies to ship your purchase

• Professional service providers (e.g. marketing, IT support) under strict confidentiality agreements

• Legal authorities when required by law

All third parties are POPIA-compliant and contractually bound to protect your data.

4. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access your personal information

• Correct or update your information

• Object to the processing of your personal data

• Request deletion of your data (within legal and contractual limits)

• Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 [Your Email Address]

5. Data Security

We implement appropriate security measures to protect your information from loss, misuse, and unauthorised access. These measures include secure servers, SSL encryption, and restricted access to your data.

6. Cookies

We use cookies to improve your browsing experience and track website usage. You can modify your browser settings to disable cookies, but this may affect the functionality of our site.

7. Retention of Personal Information

We will retain your information only as long as necessary to fulfil our business purposes and legal obligations. After this period, your data will be securely deleted or de-identified.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Please revisit this page regularly to stay informed. Your continued use of our website constitutes your acceptance of any changes.

9. Contact Us

If you have any questions, concerns, or complaints regarding your personal data or this policy, please contact:

Knots & Co
📧 Email: [Your Email Address]
📍 [Your Business Address]

You also have the right to lodge a complaint with the Information Regulator of South Africa at:
📧 complaints.IR@justice.gov.za